Adherence to Client Conduct, Due Care & Responsible Engagement
Internal Policies
Today Markets operates under a strict framework of internal policies and procedures designed to ensure fair, transparent, and responsible engagement with all clients. The firm adheres to recognised standards of due care, client protection, and ethical conduct, aligned with European and UK regulatory expectations.
Robust Controls
We maintain robust controls to mitigate the risks associated with excessive trading, speculative behaviour, and gambling-like activity. Our client engagement model is designed to promote informed decision-making and to discourage overtrading or behaviour that may be detrimental to a client’s financial position.
Client Wellbeing
Today Markets places significant emphasis on client wellbeing, including both financial and mental health considerations. Where indicators of heightened risk or vulnerability are identified, appropriate safeguards and engagement limitations may be applied in accordance with our internal policies.
Communications
Our communications framework is governed by clear rules to ensure respectful, proportionate, and non-intrusive contact. The firm does not initiate outbound client communications during recognised religious holidays or weekends, and all contact is conducted in a manner consistent with professional standards and client interests.
Ongoing Training
All staff are subject to ongoing training and oversight to ensure compliance with these principles, and our adherence framework is regularly reviewed to reflect evolving regulatory expectations and best practices.