Today Markets global financial markets
ONE PLATFORM MULTIPLE MARKETS
WELCOME TO TODAY MARKETS

Your Gateway to Global Markets

Welcome to Today Markets — an offshore CFD trading destination built for traders looking for access to global financial markets, powerful trading technology and a better online trading experience.

As part of a broader financial group with regulated businesses and financial technology companies operating across multiple markets, Today Markets combines market access, technology, education and guidance in one connected experience.

Whether you are taking your first steps in trading or looking to develop your market knowledge further, we are here to help you understand the markets, access the tools you need and trade with greater awareness.

Global Markets Access multiple asset classes from one platform.
Trading Technology Powerful tools and professional trading platforms.
Market Education Analysis, education and insights to help you learn.
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Global Markets Multiple asset classes
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Powerful Technology Professional trading platforms
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Market Intelligence Analysis, education and insights
Start Trading
CUSTOMER CARE & SUPPORT

Queries & Complaints

At Today Markets, treating customers fairly is central to our corporate culture. We value your feedback and are committed to addressing your questions, concerns and complaints fairly, transparently and professionally.

Today Markets customer support and complaints guide
WE ARE HERE TO HELP

Your feedback matters to us

Octalas Group Limited (“Octalas”), through the Today Markets platform, strives to provide a high level of customer service and build strong, long-lasting relationships with its clients. We view your comments, suggestions and concerns as an opportunity to improve our products and services.

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GENERAL QUERY

Typically Sorted in 24 Hours

If you have a question or are dissatisfied with any aspect of the service provided by todaymarkets.com, please contact our Customer Service team as soon as possible.

Email Support Live Chat Online Queries Form
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TRADING QUERY

Typically Addressed Within 48 Hours

If you have a trading-related query or concern, please contact our Customer Service team as soon as possible so that our representatives can review your concern and work with you towards a fair conclusion.

Email Support Live Chat Online Queries Form
01
FORMAL COMPLAINT

A structured process for resolving complaints

You are entitled to submit a complaint at any time during your trading experience with us if you believe our service has not met your expectations.

Where a trading or other query has not been addressed, or where you wish to submit a formal complaint at an initial or subsequent stage, you may do so by completing the Online Complaint Form.

All information requested on the Online Complaint Form should be completed so that our dedicated Quality Control Department can examine your complaint in an informed manner. We may request further information or supporting documentation during the review process.

We ask for your cooperation throughout the review process so that we can complete our investigation and provide our feedback and response as soon as possible.

THE COMPLAINTS PROCESS

What happens after you submit a complaint?

01

Receipt of Your Complaint

We will acknowledge receipt of your complaint within five days. You will be provided with a recorded Unique Reference Number (URN), which will be quoted in communications from the Company regarding your complaint.

02

Attempt to Resolve Your Complaint

We will attempt to resolve your complaint within two months from the submission date. Our dedicated teams will review the information provided and assess the circumstances surrounding your complaint.

03

Complete Our Investigation

If we are unable to complete our investigation within two months and provide a full written response, we will inform you of the reasons for the delay.

Full completion of our review and response will not exceed three months from the submission of the complaint.

FURTHER ASSISTANCE

If you remain dissatisfied

If, upon receiving our final response to your complaint, you remain dissatisfied, you may have the right to refer your complaint to the relevant external dispute resolution or regulatory authority, where applicable.

Financial Ombudsman of the Republic of Cyprus ↗ Cyprus Securities and Exchange Commission (CySEC) ↗
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DATA PROTECTION & PRIVACY

Privacy and data-related queries

If you have concerns regarding the privacy, security or handling of your personal data, you are entitled to submit a query or complaint at any time during your business relationship with us.

To submit a query, you may complete the Online Queries Form. If you wish to make a formal complaint regarding data privacy or data security, you may submit a formal complaint at any stage.

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We take concerns relating to the privacy and security of personal data seriously and will review relevant queries and complaints through the appropriate internal process.

NEED ASSISTANCE?

We are here to listen

If you have a question, concern or complaint about your experience with Today Markets, please contact our Customer Service team.

Contact Customer Service